We want you to love your neat&bare essentials. If something is not right, here is how returns and refunds work.

Return window

You may request a return within 7 days of delivery.

Eligibility

To be eligible, items must be in their original packaging.

How to start a return

Email dax.james@neatandbare.com with your order number and the item(s) you would like to return. We will reply with return instructions.

Return shipping

The customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method. Original shipping charges are non-refundable.

Exchanges

If you would like an exchange, please contact us and we will let you know what options are available.

Damaged or defective items

If your item arrives damaged, defective, or incorrect, contact us promptly after delivery with photos and we will make it right.

Questions

Contact us at dax.james@neatandbare.com. We usually reply within 1-2 business days.

Original shipping charges are not refunded.

Because most items are made to order, returns are accepted within 7 days of delivery in original packaging; the customer pays return shipping. Defective or misprinted items will be replaced or refunded at no cost.

Orders placed through TikTok Shop follow TikTok Shop’s return and refund process.